Processing times are between 1 - 4 business days. Orders are shipped every Tuesday and Friday. Orders placed on Friday - Monday are shipped on the following Tuesday. Orders placed on Tuesday - Thursday are shipped on the following Friday. If our normal schedule is disrupted for any reason and we can't ship out your order on the expected date, we will contact you directly.
Shipping price is based on the weight and size of the items in the order. We use USPS to mail our orders. The time it takes to deliver your item is based on processing time and the shipping method you choose.
Your chosen shipping method indicates the shipment speed after the order is processed. Economy shipping takes 5-8 business days. Standard shipping takes 3-4 business days. Shipment time is in addition to processing time.
For all customer service questions regarding shipments, please email firstname.lastname@example.org with your order number and your issue.
Once the package has been shipped, Persephone's Hearth has no control over how fast it gets to you. We cannot offer a refund in the event of a delayed package. Refunds will only be made for packages officially marked as lost by the delivery service.
You can return items within 30 days of delivery for a full refund, with free return shipping. All you have to do is email email@example.com with your order number and the reason you're making the return. We will then send you the paid shipping label to print.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email firstname.lastname@example.org with your order number and details about why you'd like to return your product. We will respond quickly with your free return shipping label.